Order Management

Multi-Channel Order to Cash Management
Order Capture
Capture, configure, and price orders, with business users setting up all the product constraints and pricing rules
Single Face to Customer
Leverage your current investments and consolidate quotes and orders from all your channels and existing systems
End-to-End Capability
Automate, monitor, and manage the process from order capture to settlement to post-sales care

Order Promising and Supply Allocation
Optimized Order Scheduling
Fulfill orders from the most profitable source and utilize global inventory as well as in-transit and planned supply
Allocate Supply
Serve the needs of your market segments by allocating supply based on attributes of customer, order, or item
Prioritize Backlog
Manage a consolidated view of the backlog and reprioritize the orders to meet financial objectives

Order Orchestration and Visibility
Pre-Seeded Processes
Enable drop-ships, back-to-back, capable-to-promise, configure-to-order, and more, while tailoring new processes to meet your needs
Fulfillment Orchestration
Define and execute order fulfillment processes for products as well as services on the same order
End-to-End Visibility
Get updates on orders, inventory, shipments, planned supply, and invoices, and improve the quality of decisions through in-context analytics

Exception Resolution
Keep tabs on fulfillment tasks and resolve issues before they affect customer commitments
What-if Analysis
View and evaluate various options before picking the best one
Order Changes
Define and enforce rules for changing orders